Privacy Policy

At Merkur Spielbanken Sachsen-Anhalt, we take your privacy seriously and respect the confidentiality of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our casinos or interact with us.

Collection of Personal Data

We may collect personal data from various sources, including:

• Online inquiries and support requests
• Registration for loyalty programs or promotions
• Visits to our casinos, where photo ID verification is required
• Feedback forms or surveys

The types of personal data we collect include name, address, date of birth, phone number, email address, and passport information.

Use of Personal Data

We use your personal data for the following purposes:

• To process transactions and provide services related to gaming activities
• To verify identity and age for compliance with regulatory requirements
• To communicate with you about promotions, events, or services offered by our casinos
• To improve our products and services based on your feedback and preferences

Sharing of Personal Data

We may share your personal data with:

• Third-party service providers who assist us in delivering our services (e.g., loyalty program administrators)
• Regulatory authorities to ensure compliance with laws and regulations
• Law enforcement agencies if required by law or necessary for security purposes

Security Measures

We implement robust security measures to protect your personal data, including:

• Encryption of sensitive information
• Secure servers and databases
• Access controls and authorization protocols

Data Retention and Erasure

We retain your personal data for as long as necessary to fulfill the purposes outlined above. Once we no longer need your data, we will erase it securely in accordance with our data retention policies.

Your Rights

You have the right to:

• Request access to your personal data
• Request correction or update of inaccurate information
• Request erasure of your personal data (subject to applicable laws and regulations)
• Object to processing based on legitimate interests (where applicable)

Changes to this Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through our website or other public announcements.